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Promote communication in care settings

Level 3
Credit Value
Guided Learning Hours
This unit is aimed at those who work in care settings or with children or young people in a wide range of settings. The unit is about the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication.

Assessment guidance and/or requirements
This unit must be assessed in line with the relevant Assessment Principles.
Care settings eg. Adult, children and young people’s health settings and adult care settings.
Work setting may include one specific location or a range of locations, depending on the context of a particular work role.
Preferences may be based on:
• beliefs
• values
• culture
Individual refers to someone requiring care or support; it will usually mean the person or people supported by the learner.
Communication methods may include:
• non-verbal communication
- eye contact
- touch
- physical gestures
- body language
- behaviour
- sign language
- braille
- pictorial information
• verbal communication
- vocabulary
- linguistic tone
- pitch
• technological aids
Services may include:
• translation services
• interpreting services
• speech and language services
• advocacy services

Qualifications offering this unit

Reference Title Sector Level