Using E-mail
Reference
D/618/2903
Level
Level 2
Credit Value
3
Guided Learning Hours
24
Aim
The purpose of this unit is to ensure that the learner can understand and make effective use of a range of e-mail applications to safely send, receive and store messages for non-routine and unfamiliar activities. Non-routine or unfamiliar activities should include a task or context that is likely to require some analysis, clarification or research, for example, to identify what factors need to be considered. This could include, time available, audience needs, accessibility of source, types of content and meaning, before an approach can be planned.
The learner will be able to use desktop or internet based applications to, at times, confidently deal with non-routine or unfamiliar e-mail activities, such as adding a signature to e-mails or dealing with junk mail effectively.
The learner will be able to compose and format e-mails including, for example, signature, backgrounds, hyperlinks, and also work on and off-line. The learner will be able to manage attachments, mailbox restrictions and methods to reduce size. They will be able to BCC, set message flags for priority, hyperlink, and use response request and vote.
The learner will be able to add, edit, delete contact entries; contacts list, distribution list, sort and display selected fields.
The learner will, in respect of responses, be able to follow procedures set by an employer or organisation such as security, or password protection. They will decide on priorities, collect information for responses, decide who to copy in, and what to do about attachments. They will be able to set automatic replies such as ‘out of office’ appropriately.
The learner will be able to organise folders and sub-folders, move e-mails after sending, set up archive folders and compress files.
The learner will understand how to stay safe by not disclosing personal information, respecting confidentiality and using appropriate language. They will be able to deal with problems or seek appropriate advice on issues such as viruses, full mailbox or message size/number of attachments, or messages from unknown users.
The learner will be able to use desktop or internet based applications to, at times, confidently deal with non-routine or unfamiliar e-mail activities, such as adding a signature to e-mails or dealing with junk mail effectively.
The learner will be able to compose and format e-mails including, for example, signature, backgrounds, hyperlinks, and also work on and off-line. The learner will be able to manage attachments, mailbox restrictions and methods to reduce size. They will be able to BCC, set message flags for priority, hyperlink, and use response request and vote.
The learner will be able to add, edit, delete contact entries; contacts list, distribution list, sort and display selected fields.
The learner will, in respect of responses, be able to follow procedures set by an employer or organisation such as security, or password protection. They will decide on priorities, collect information for responses, decide who to copy in, and what to do about attachments. They will be able to set automatic replies such as ‘out of office’ appropriately.
The learner will be able to organise folders and sub-folders, move e-mails after sending, set up archive folders and compress files.
The learner will understand how to stay safe by not disclosing personal information, respecting confidentiality and using appropriate language. They will be able to deal with problems or seek appropriate advice on issues such as viruses, full mailbox or message size/number of attachments, or messages from unknown users.