Mousse, gel, lotion, spray, moisturisers, wax, heat protectors Combs, brushes, dryers, electrical equipment Straightening, smoothing, curling, hair up, blow drying, setting, pin curling, finger drying Head shape, face shape, body shape, lifestyle, adverse skin, scalp and hair conditions, hair growth patterns, hair growth cycle, hair length, hair type, hair condition, hair texture, elasticity, density, fashion trends Prepare the client, prepare the work area, tools and equipment PPE, COSHH, sterilisation, relevant health and safety policy, correct posture - fatigue and injury Speaking, listening, body language; what to say, how to say it, hair terminology. Following instructions, work as a team, following salon requirements