Understand how to work effectively with colleagues.
- 1.1. - Explain what ‘good working relationships’ with colleagues means.
- 1.2. - Describe how to establish good working relationships with colleagues.
- 1.3. - Explain why it is important to communicate clearly.
- 1.4. - Describe how to communicate with managers in the organisation.
- 1.5. - List the duties within own area of responsibility.
- 1.6. - Explain why it is important to carry out duties as agreed or warn colleagues in good time if this is not possible.
- 1.7. - Identify situations in which help may be needed.
- 1.8. - Describe the importance of always asking for help and information when it is needed.
- 1.9. - Describe situations in which help and information may need to be provided to colleagues.
- 1.10. - Explain the purpose of team meetings.
- 1.11. - Explain why team discussions are important and why it is important to contribute to these.
- 1.12. - Describe the procedures for dealing with conflict in the organisation.
Understand how to improve own work.
- 2.1. - Explain why it is important to continuously improve own work.
- 2.2. - Explain why it is important to assess own work and get feedback from colleagues.
- 2.3. - Explain what it means and why it is important to ‘handle criticism positively’ and why this is important.
- 2.4. - Identify the relevant member of staff in the organisation with whom own plan be planned and developed.
- 2.5. - Describe the procedures to follow to take part in training and development activities.
- 2.6. - Outline how to find opportunities to take on responsibilities to develop own skills and knowledge.
- 2.7. - Outline how to develop a career development plan to help own progression.
Understand how to help support and improve the work of own team and organisation.
- 3.1. - Identify the values or codes of practice relevant to the work they carry out.
- 3.2. - Identify the importance of effective teamwork.
- 3.3. - Describe how improving own work and the work of their team can improve the organisation as a whole and the level of service that the customer receives.
- 3.4. - Explain why it is important to note customer feedback.
- 3.5. - Outline how to identify areas where the team and organisation’s work could be improved.
- 3.6. - Identify the procedures to follow for making suggestions on how to improve services.
- 3.7. - Explain why it is important to discuss own suggestions with colleagues and to take account of their ideas.
Be able to work effectively with colleagues.
- 4.1. - Establish a working relationship with colleagues.
- 4.2. - Communicate with colleagues clearly.
- 4.3. - Maintain standards of professional behaviour.
- 4.4. - Carry out own duties and commitments to colleagues as agreed, or communicate in good time when that is not possible.
- 4.5. - Ask for help and information when needed.
- 4.6. - Provide colleagues with help and information when they need it following organisational procedures.
- 4.7. - Contribute to team discussions.
- 4.8. - Follow the correct procedures in case of disagreements or problems with colleagues.
Be able to improve own work .
- 5.1. - Evaluate all aspects of own work.
- 5.2. - Ask colleagues for feedback on their work.
- 5.3. - Handle feedback positively.
- 5.4. - Work with a relevant person to identify areas of strengths and areas for improvement.
- 5.5. - Take part in relevant training and development activities.
- 5.6. - Regularly review personal development.
Be able to help to improve the work of the organisation.
- 6.1. - Ask customers for feedback on the services the organisation provides.
- 6.2. - Identify ways the team could improve services.
- 6.3. - Suggest these improvements relevant colleagues following organisational procedures.
- 6.4. - Discuss how to implement these changes to improve services.
- 6.5. - Help to change services so that they meet customer needs and expectations.