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This unit is about delivering goods or equipment to customers’ chosen locations. You need to show that you load the vehicle effectively in order to manage a schedule of deliveries. You are also expected to plan your route to deliver goods or equipment at the expected time whilst using your time to best advantage. You also need to show that you complete delivery documents
accurately. You are expected to conduct yourself appropriately with customers and represent the business in the best possible way. It is also a requirement that you maintain the condition of goods or equipment during delivery as well as keeping the goods or equipment and vehicle secure.