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Develop and maintain working relationships and personal development in construction contracting operations management

Reference
H/505/8217
Level
Level 6
Credit Value
8
Guided Learning Hours
20
 
Aim
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in Develop and maintain
working relationships and personal development in construction contracting operations management within the relevant sector of
industry.


Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Be able to develop and maintain working relationships
  • 1.1 - Develop and maintain working relationships with people which promote goodwill and trust
  • 1.2 - Instruct people about work activities in an appropriate level of detail and with an appropriate degree of urgency
  • 1.3 - Provide guidance and help to people about work activities with sensitivity and encourage questions, requests for clarification and comments
  • 1.4 - Present proposals for action clearly to people at an appropriate time and with the right level of detail for the degree of change, expenditure and risk involved
  • 1.5 - Acknowledge objections to proposals and suggest alternative proposals
  • 1.6 - Resolve conflicts and differences of opinion in ways which minimise offence and maintain goodwill, trust and respect
2 Understand how to develop and maintain working relationships
  • 2.1 - Propose how to develop working relationships with people which promote goodwill and trust
  • 2.2 - Explain how to maintain working relationships with people which promote goodwill and trust
  • 2.3 - Explain how to instruct people about work activities in an appropriate level of detail and with an appropriate degree of urgency
  • 2.4 - Explain how to provide guidance and help to people about work activities with sensitivity
  • 2.5 - Explain how to encourage questions, requests for clarification and comments
  • 2.6 - Explain how to present proposals for action to people at an appropriate time and with the right level of detail for the degree of change, expenditure and risk involved
  • 2.7 - Explain how to acknowledge objections to proposals
  • 2.8 - Propose how to suggest alternative proposals where objections have been raised in respect of existing proposals
  • 2.9 - Propose how to resolve conflicts and differences of opinion in ways which minimise offence, and maintain goodwill, trust and respect
3 Be able to undertake personal development in the occupational practice area
  • 3.1 - Define the aims and objectives for undertaking personal development
  • 3.2 - Identify and contact sources of support and guidance for undertaking personal development
  • 3.3 - Identify and select relevant benchmarks of competence against which personal development can be measured
  • 3.4 - Analyse the current personal level of performance against the identified benchmarks of competence and record a profile of present competence and personal development needs
  • 3.5 - Prepare a development plan for achieving identified development needs
  • 3.6 - Undertake development activities aimed at achieving identified development needs, review and record progress and the effectiveness of the activities
  • 3.7 - Measure achievement of identified development needs and record evidence of competence gained against the identified benchmarks of competence
  • 3.8 - Review the cycle of personal development aims and objectives and revise and update aims and objectives to suit changing circumstances
4 Understand how to undertake personal development in the occupational practice area
  • 4.1 - Evaluate how to define the aims and objectives for undertaking personal development
  • 4.2 - Describe what to identify as sources of support and guidance for undertaking personal development
  • 4.3 - Explain how to contact sources of support and guidance for undertaking personal development
  • 4.4 - Describe what to identify as relevant benchmarks of competence against which personal development can be measured
  • 4.5 - Evaluate how to select relevant benchmarks of competence against which personal development can be measured
  • 4.6 - Examine how to analyse the current personal level of performance against the identified benchmarks of competence
  • 4.7 - Explain how to record a profile of present competence and personal development needs
  • 4.8 - Explain how to prepare a development plan
  • 4.9 - Evaluate how to undertake development activities
  • 4.10 - Examine how to review progress and the effectiveness of the activities
  • 4.11 - Explain how to record progress and the effectiveness of the activities
  • 4.12 - Explain how to measure achievement of identified development needs against the identified benchmarks of competence
  • 4.13 - Explain how to record evidence of competence gained against the identified benchmarks of competence
  • 4.14 - Examine how to review the cycle of personal development aims and objectives
  • 4.15 - Explain how to revise and update personal development aims and objectives to suit changing circumstances
5 Be able to practice in an ethical manner
  • 5.1 - Take clear and unequivocal personal responsibility for your own decisions and the decisions of others in your organisation
  • 5.2 - Behave in an ethical manner and take appropriate action if unethical behaviour is brought to your attention
  • 5.3 - Establish a system of communication to report instances of unethical behaviour which encourages responsibility and empowerment at all levels
  • 5.4 - Offer judgements and advice which recognise the needs of other people
  • 5.5 - Manage criteria that identify offers and contracts which are illegal and which may generate conflicts of interest and reject those that fail the criteria
  • 5.6 - Define the limits of your professional expertise and set perimeters to work within them
  • 5.7 - Disclose information obtained from clients only to those who have a legitimate right to receive it
  • 5.8 - Check that formal and informal contracts and agreements for advisory and problem solving services conform to legal requirements, ethical standards and recognised good practice and that service providers adhere to relevant conditions
  • 5.9 - Communicate with clients in a style and manner which maintains professional independence and maximises goodwill and trust
  • 5.10 - Define and agree the working practices and the expectations of the people involved in the contract
  • 5.11 - Manage systems to protect individual and the interests of society and to indemnify clients where the advice given results in loss or damage to the client
  • 5.12 - Keep all funds, including interest, held on behalf of clients, separate from personal and organisational funds
  • 5.13 - Promote a culture of honesty and equity with people, identify areas of weakness and recommend or implement improvements
6 Understand how to practice in an ethical manner
  • 6.1 - Explain how to take clear and unequivocal personal responsibility for your own decisions and the decisions of others in your organisation
  • 6.2 - Explain how to behave in an ethical manner and take appropriate action if unethical behaviour is brought to your attention
  • 6.3 - Explain how to establish a system of communication to report instances of unethical behaviour which encourages responsibility and empowerment at all levels
  • 6.4 - Evaluate how to offer judgements and advice which recognise the needs of other people
  • 6.5 - Evaluate how to manage criteria that identify offers and contracts which are illegal and which may generate conflicts of interest and reject those that fail the criteria
  • 6.6 - Evaluate how to define the limits of your professional expertise and set perimeters to work within them
  • 6.7 - Explain how to disclose information obtained from clients only to those who have a legitimate right to receive it
  • 6.8 - Explain how to check that formal and informal contracts and agreements for advisory and problem solving services conform to legal requirements, ethical standards and recognised good practice and that service providers adhere to relevant conditions
  • 6.9 - Explain how to communicate with clients in a style and manner which maintains professional independence and maximises goodwill and trust
  • 6.10 - Evaluate how to define the working practices and the expectations of the people involved in the contract
  • 6.11 - Evaluate how to agree the working practices and the expectations of the people involved in the contract
  • 6.12 - Evaluate how to manage systems to protect individual and the interests of society and to indemnify clients where the advice given results in loss or damage to the client
  • 6.13 - Explain how to keep all funds, including interest, held on behalf of clients, separate from personal and organisational funds
  • 6.14 - Propose how to promote a culture of honesty and equity with people
  • 6.15 - Describe how to identify areas of weakness and recommend improvements
  • 6.16 - Explain how to implement improvements where areas of weakness have been identified
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.