Coronavirus update/alternative arrangements for 2020/21

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Coronavirus update for customers

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Update 29th March 2021

On 24th March, Ofqual published the VTQ Contingency Regulatory Framework (VCRF) which allows NOCN to provide centres with awarding arrangements for learners who have had their training and assessment disrupted in 2021. To view more information on the arrangements in place by NOCN, please click here.

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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Conforming to Productive Working Practices in the Workplace

Level 2
Credit Value
Guided Learning Hours
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in conforming to productive work practices in the workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Communicate with others to establish productive work practices.
  • 1.1. - Communicate in an appropriate manner with line management, colleagues and/or customers to ensure that work is carried out productively.
  • 1.2. - Describe the different methods of communicating with line management, colleagues and customers.
  • 1.3. - Describe how to use different methods of communication to ensure that the work carried out is productive.

Follow organisational procedures to plan the sequence of work.

  • 2.1. - Interpret relevant information from organisational procedures in order to plan the sequence of work.
  • 2.2. - Plan the sequence of work, using appropriate resources, in accordance with organisational procedures to ensure work is completed productively.
  • 2.3. - Describe how organisational procedures are applied to ensure work is planned and carried out productively, in relation to:
    - using resources for own and other's work requirements
    - allocating appropriate work to employees
    - organising the work sequence
    - reducing carbon emissions.
  • 2.4. - Describe how to contribute to zero/low carbon work outcomes within the built environment.

Maintain relevant records in accordance with the organisational procedures.

  • 3.1. - Complete relevant documentation according to the occupation as required by the organisation.
  • 3.2. - Describe how to complete and maintain documentation in accordance with organisational procedures, in relation to:
    - job cards
    - worksheets
    - material/resource lists
    - time sheets.
  • 3.3. - Explain the reasons for ensuring documentation is completed clearly and within given timescales.

Maintain good working relationships when conforming to productive working practices.

  • 4.1. - Carry out work productively, to the agreed specification, in conjunction with line management, colleagues, customers and/or other relevant people involved in the work to maintain good working relationships.
  • 4.2. - Apply the principles of equality and diversity and respect the needs of individuals when communicating and working with others.
  • 4.3. - Describe how to maintain good working relationships, in relation to:
    - individuals
    - customer and operative
    - operative and line management
    - own and other occupations.
  • 4.4. - Describe why it is important to work effectively with line management, colleagues and customers.
  • 4.5. - Describe how working relationships could have an effect on productive working.
  • 4.6. - Describe how to apply principles of equality and diversity when communicating and working with others.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment. Please refer to the hyperlink for clarity -

Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level