Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Conforming to Productive Working Practices in the Workplace

Level 2
Credit Value
Guided Learning Hours
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in conforming to productive work practices in the workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Communicate with others to establish productive work practices.
  • 1.1. - Communicate in an appropriate manner with line management, colleagues and/or customers to ensure that work is carried out productively.
  • 1.2. - Describe the different methods of communicating with line management, colleagues and customers.
  • 1.3. - Describe how to use different methods of communication to ensure that the work carried out is productive.

Follow organisational procedures to plan the sequence of work.

  • 2.1. - Interpret relevant information from organisational procedures in order to plan the sequence of work.
  • 2.2. - Plan the sequence of work, using appropriate resources, in accordance with organisational procedures to ensure work is completed productively.
  • 2.3. - Describe how organisational procedures are applied to ensure work is planned and carried out productively, in relation to:
    - using resources for own and other's work requirements
    - allocating appropriate work to employees
    - organising the work sequence
    - reducing carbon emissions.
  • 2.4. - Describe how to contribute to zero/low carbon work outcomes within the built environment.

Maintain relevant records in accordance with the organisational procedures.

  • 3.1. - Complete relevant documentation according to the occupation as required by the organisation.
  • 3.2. - Describe how to complete and maintain documentation in accordance with organisational procedures, in relation to:
    - job cards
    - worksheets
    - material/resource lists
    - time sheets.
  • 3.3. - Explain the reasons for ensuring documentation is completed clearly and within given timescales.

Maintain good working relationships when conforming to productive working practices.

  • 4.1. - Carry out work productively, to the agreed specification, in conjunction with line management, colleagues, customers and/or other relevant people involved in the work to maintain good working relationships.
  • 4.2. - Apply the principles of equality and diversity and respect the needs of individuals when communicating and working with others.
  • 4.3. - Describe how to maintain good working relationships, in relation to:
    - individuals
    - customer and operative
    - operative and line management
    - own and other occupations.
  • 4.4. - Describe why it is important to work effectively with line management, colleagues and customers.
  • 4.5. - Describe how working relationships could have an effect on productive working.
  • 4.6. - Describe how to apply principles of equality and diversity when communicating and working with others.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment. Please refer to the hyperlink for clarity -

Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level