Notice for NOCN Centres

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Notice for NOCN Centres

NOCN is currently experiencing technical issues affecting some email addresses.

To help ensure your emails are received and responded to promptly, all NOCN centres contacting their External Quality Assurer (EQA) should also copy the Assurance Team into the email at assurance@nocn.org.uk.

This temporary measure applies to NOCN centres only and will help minimise any delays in communication while the issue is being resolved.

We apologise for any inconvenience and thank you for your patience.

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Making Outgoing Telephone Calls to Customers

Reference
J/651/1468
Level
Level 2
Credit Value
3
Guided Learning Hours
16
 
Aim
The aim of this unit is to provide learners with the knowledge to develop their skills to plan and make telephone calls to customers, giving the required information in line with organisational procedures.


Assessment guidance and/or requirements
Assessment of this unit will be through the completion of a mandatory internally set and internally assessed portfolio of evidence.

Downloads

Making Outgoing Telephone Calls to Customers

(0.11 MB)

Qualifications offering this unit

Reference Title Sector Level
601/4417/8 NOCN Level 1 Certificate in Customer Service 15.2 Administration Level 1


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