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Coronavirus update for customers

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

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Update 29th March 2021

On 24th March, Ofqual published the VTQ Contingency Regulatory Framework (VCRF) which allows NOCN to provide centres with awarding arrangements for learners who have had their training and assessment disrupted in 2021. To view more information on the arrangements in place by NOCN, please click here.

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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Implementing procedures to support the team's performance in the workplace

Level 3
Credit Value
Guided Learning Hours
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in implementing procedures to support the team’s performance in the workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Identify performance and bring directly to the attention of the team member concerned.
  • 1.1 - Inspect work undertaken by team members and establish performance against project and/or organisational requirements.
  • 1.2 - Advise team members of possible non-compliances of work undertaken whilst conforming with organisational personnel procedures.
  • 1.3 - Acknowledge good performance and provide related feedback to team members.
  • 1.4 - Explain why it is important to acknowledge good performance with team members.
  • 1.5 - Explain why it is important to prompty identify poor performance.
  • 1.6 - Explain why poor performance of a team member should be brought promptly and directly to their attention.
2 Provide team members with the opportunity to discus actual or potential problems affecting their performance.
  • 2.1 - Facilitate discussions with team members about any issues affecting their performance.
  • 2.2 - Describe typical types of team member problems arising from work-related and/or personal factors.
  • 2.3 - Explain the methods and techniques used to encourage and enable members to talk frankly about their problems.
  • 2.4 - Explain why it is important to provide opportunities for team members to discuss problems.
  • 2.5 - Agree with team members a course of action which is appropriate, timely and effective.
3 Agree with team members a course of action which is appropriate, timely and effective.
  • 3.1 - Identify and discuss possible courses of action that meet the needs (where possible) of the individual and the organisation.
  • 3.2 - Make recommendations to the team member to develop and improve their work performance.
  • 3.3 - Confirm a course of action with the team member which conforms to organisational procedures.
  • 3.4 - Explain how to identify any problems which team members may be experiencing.
  • 3.5 - Describe how to devise appropriate responses to team member problems.
  • 3.6 - Describe the methods used to make recommendations for improvements and development of individuals and the team.
4 Ensure team members are aware of information regarding disciplinary and grievance procedures.
  • 4.1 - Discuss issues that may give rise to disciplinary and grievance procedures through team briefings.
  • 4.2 - Give reasons for maintaining confidentiality when dealing with disciplinary and grievance procedures.
  • 4.3 - Explain who may and may not receive information from disciplinary and/or grievance procedures.
  • 4.4 - Describe the possible consequences should the wrong people be informed, in regards to:
    - the organisation
    - individuals rights
    - equality and diversity
    - development opportunities.
  • 4.5 - Describe methods used to keep records of issues that may give rise to disciplinary and grievance procedures that have been discussed in team meetings.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level