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Knowledge of Providing Information and Advice to Customers and Dealing with Complaints in a Hire and Rental Environment

Reference
L/503/6616
Level
Level 2
Credit Value
1
Guided Learning Hours
6
 
Aim
The first part of this unit is about listening to customers’ needs and providing information and advice to meet those needs. It does not involve selling directly to customers, but does involve treating the customer in ways that promote goodwill. This unit also includes helping customers to resolve complaints.


Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.
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Qualifications offering this unit

Reference Title Sector Level
600/7063/8 NOCN Level 2 NVQ Diploma in Hire and Rental Operations 5.2 Building and Construction Level 2


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