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Give Customers a Positive Impression of Yourself and Your organisation

Reference
L/601/0933
Level
Level 2
Credit Value
5
Guided Learning Hours
33
 
Aim
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in giving customers a positive impression of yourself and your organisation in the workplace within the hire and rental sector of industry.


Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.
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Qualifications offering this unit

Reference Title Sector Level
600/7146/1 NOCN Level 2 Certificate in Retail Skills Retailing and Wholesaling Level 2
600/7147/3 NOCN Level 2 Diploma in Retail Skills Retailing and Wholesaling Level 2
600/7063/8 NOCN Level 2 NVQ Diploma in Hire and Rental Operations 5.2 Building and Construction Level 2


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