Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Developing and Maintaining Good Occupational Working Relationships in the Workplace

Level 5
Credit Value
Guided Learning Hours
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence developing and maintaining good working relationships in the workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Develop, maintain and encourage working relationships to promote good will and trust.
  • 1.1 - Give appropriate advice and information to relevant people about the occupational work activities and/or associated occupations involved.
  • 1.2 - Apply the principles of equality and diversity by considering the needs of individuals when working and communicating with others.
  • 1.3 - Explain the methods and techniques used and personal attributes required to encourage and maintain working relationships that promote goodwill and trust with relevant people.
  • 1.4 - Explain the principles of equality and diversity and how to apply them when working and communicating with others.

Inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency.

  • 2.1 - Communicate on the following work activity information to relevant people following organisational procedures:
    - appropriate timescales
    - health and safety requirements
    - co-ordination of work procedures.
  • 2.2 - Explain the different methods and techniques used to inform relevant people about work activities.
  • 2.3 - Explain the effects of not informing relevant people with the expected level of urgency.
  • 2.4 - Explain the different types of work activity related information and to what level of detail the following people would expect to receive:
    - colleagues
    - employers
    - customers
    - contractors
    - suppliers of products and services
    - other people affected by the work/project.

Offer advice and help to relevant people about work activities and encourage questions/requests for clarification and comments.

  • 3.1 - Give appropriate advice and information to relevant people about the different methods of carrying out occupational work activities to achieve the required outcome.
  • 3.2 - Explain the techniques of encouraging questions and/or requests for clarification and comments.
  • 3.3 - Explain the different ways of offering advice and help to different people about work activities, in relation to:
    - progress
    - results
    - achievements
    - occupational problems
    - occupational opportunities
    - health and safety requirements
    - co-ordinated work.

Clarify proposals with relevant people and discuss alternative suggestions.

  • 4.1 - Engage regular discussions with relevant people about the occupational work activity and/or other occupations involved.
  • 4.2 - Explain the methods of clarifying alternative proposals with relevant people.
  • 4.3 - Explain the methods of suggesting alternative proposals.

Resolve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect.

  • 5.1 - Examine and agree the work activities that satisfy all people involved and will meet the required outcome of the proposed method of work.
  • 5.2 - Explain the methods and techniques used to resolve differences of opinion in ways which minimise offence and maintain goodwill, trust and respect.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment. Please refer to the hyperlink for clarity -
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level