Planned System Maintenance – Wednesday 15th April 2026

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Planned System Maintenance – Wednesday 15th April 2026

Please note: On Wednesday 15th April 2026, Quartzweb will be temporarily unavailable while we carry out essential system updates.

The upgrade is scheduled to take place from 4:00pm–4:30pm, during which time centres will be unable to access the QuartzWeb system. Our Customer Service and Operations teams will also be unable to access Quartz during this time, meaning they will not be able to answer calls.

We apologise for any inconvenience this may cause and appreciate your understanding and cooperation.

If you have any questions or need further assistance, please contact our support team at nocn@nocn.org.uk, or call us on 0300 999 1177.

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Duty of Care

Reference
R/651/1434
Level
Level 2
Credit Value
3
Guided Learning Hours
24
 
Aim
The aim of this unit is to provide learners with the skills and knowledge to be able to understand duty of care and candour whilst identifying the support available to address dilemmas. Learners will also be provided the skills and knowledge to deal with and learn from comments and complaints, incidents and errors and difficult situations which may arise.


Assessment guidance and/or requirements
Assessment of this unit will be through the completion of a mandatory portfolio of evidence.
Assessment decisions for skills-based learning outcomes must be made during the learner’s normal work activity.
Skills-based assessment must include direct observation as the main source of evidence and must be carried out over an appropriate period of time.
Criteria 3.1 and 3.3 requires the learner to provide performance evidence, however the opportunity to do this may not arise during the period of the qualification.
Other evidence to show that the learner would be able to do this if real work evidence is not available is permissible.
Any knowledge evidence integral to skills-based learning outcomes may be generated outside of the work environment, but the final assessment decision must show application of knowledge within the real work environment.

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Qualifications offering this unit

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