Notice for NOCN Centres

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Notice for NOCN Centres

NOCN is currently experiencing technical issues affecting some email addresses.

To help ensure your emails are received and responded to promptly, all NOCN centres contacting their External Quality Assurer (EQA) should also copy the Assurance Team into the email at assurance@nocn.org.uk.

This temporary measure applies to NOCN centres only and will help minimise any delays in communication while the issue is being resolved.

We apologise for any inconvenience and thank you for your patience.

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Written Communication to Customers

Reference
R/651/1470
Level
Level 2
Credit Value
3
Guided Learning Hours
20
 
Aim
The aim of this unit is to provide learners with the knowledge of the different forms of written communication. Learners will be able to select the most appropriate method of communication and produce clearly written documents that meet the needs of the customers.


Assessment guidance and/or requirements
Assessment of this unit will be through the completion of a mandatory internally set and internally assessed portfolio of evidence

Downloads

Written Communication to Customers

(0.11 MB)

Qualifications offering this unit

Reference Title Sector Level
601/4417/8 NOCN Level 1 Certificate in Customer Service 15.2 Administration Level 1


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