Coronavirus update for customers

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Coronavirus update for customers

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Business Development
Regulated Qualifications
EPA for Apprenticeships
Job Cards in construction (CPCS)
One Awards

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Further information:

Letter from Gavin Williamson CBE MP to Simon Lebus

Letter from Simon Lebus to Rt Hon Gavin Williamson CBE MP

DfE and Ofqual have launched two consultations (15th January):

GCSE, AS and A Level awarding in summer 2021

Alternative arrangements for the award of VTQs and other generals in 2021

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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Problem Solving in the Workplace

Level 3
Credit Value
Guided Learning Hours

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Be able to identify problems that occur in the workplace.

  • 1.1 - Analyse three common problems in the workplace.
  • 1.2 - Evaluate why the three types of problems may arise.

Be able to identify methods for solving problems in the workplace.

  • 2.1 - Evaluate three different problem solving methods which may be used in the workplace. 
  • 2.2 - Explain factors which may influence the choice of problem solving method.
  • 2.3 - Summarise sources of information or support available for the methods described with examples.

Know how to evaluate and recommend a problem solving method.

  • 3.1 - Produce and evaluate two action plans showing different potential solutions to a specified problem.
  • 3.2 - Recommend the selection of one of the two solutions in a report giving reasons why.


Qualifications offering this unit

Reference Title Sector Level