Notice for NOCN Centres

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Notice for NOCN Centres

NOCN is currently experiencing technical issues affecting some email addresses.

To help ensure your emails are received and responded to promptly, all NOCN centres contacting their External Quality Assurer (EQA) should also copy the Assurance Team into the email at assurance@nocn.org.uk.

This temporary measure applies to NOCN centres only and will help minimise any delays in communication while the issue is being resolved.

We apologise for any inconvenience and thank you for your patience.

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Customer Care

Reference
T/600/3720
Level
Level 2
Credit Value
3
Guided Learning Hours
24
 
Aim
This unit provides an understanding of the importance of good customer care and what constitutes good practice. Effective
communication skills are covered along with methods of dealing with customer problems and complaints.


Download Unit as PDF

Qualifications offering this unit

Reference Title Sector Level
500/7564/0 NOCN Level 2 Award in Employability 14.2 Preparation for Work Level 2
500/7565/2 NOCN Level 2 Certificate in Employability 14.2 Preparation for Work Level 2


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