Notice for NOCN Centres

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Notice for NOCN Centres

NOCN is currently experiencing technical issues affecting some email addresses.

To help ensure your emails are received and responded to promptly, all NOCN centres contacting their External Quality Assurer (EQA) should also copy the Assurance Team into the email at assurance@nocn.org.uk.

This temporary measure applies to NOCN centres only and will help minimise any delays in communication while the issue is being resolved.

We apologise for any inconvenience and thank you for your patience.

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Dealing With Customer Queries, Requests and Problems

Reference
T/651/1471
Level
Level 1
Credit Value
3
Guided Learning Hours
11
 
Aim
The aim of this unit is to provide learners with the knowledge of how to identify customer queries, requests and problems and be able to resolve the problems within the limits of their authority and organisational procedures.


Assessment guidance and/or requirements
Assessment of this unit will be through the completion of a mandatory internally set and internally assessed portfolio of evidence.

Downloads

Dealing With Customer Queries, Requests and Problems

(0.12 MB)

Qualifications offering this unit

Reference Title Sector Level
601/4417/8 NOCN Level 1 Certificate in Customer Service 15.2 Administration Level 1


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