Planned System Maintenance – Wednesday 15th April 2026

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Planned System Maintenance – Wednesday 15th April 2026

Please note: On Wednesday 15th April 2026, Quartzweb will be temporarily unavailable while we carry out essential system updates.

The upgrade is scheduled to take place from 4:00pm–4:30pm, during which time centres will be unable to access the QuartzWeb system. Our Customer Service and Operations teams will also be unable to access Quartz during this time, meaning they will not be able to answer calls.

We apologise for any inconvenience this may cause and appreciate your understanding and cooperation.

If you have any questions or need further assistance, please contact our support team at nocn@nocn.org.uk, or call us on 0300 999 1177.

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Competency in Recovering and Receiving Vehicles or Equipment Off Hire

Reference
Y/503/6621
Level
Level 2
Credit Value
8
Guided Learning Hours
34
 
Aim
This unit is about recovering goods that have been on-hire to customers from the customer’s premises (or site) and receiving goods returned by the customer. You are required to be aware of goods that are due for return or those that need to be collected from customers. You are expected to check that goods are recovered or returned in the kind of condition that is acceptable to your company and, where necessary, apply any penalties or extra payments that the customer is responsible for if the goods are not returned in the correct condition. You are also expected to make sure that the goods are returned to
storage and kept in the correct conditions. The performance for the unit should be taken as a whole as there are aspects of recovery that are contained within the outcome relating to receiving goods off hire like making checks on returned/recovered goods and dealing with contractual issues like returning deposits etc.


Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level