Coronavirus update for customers

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Coronavirus update for customers

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Business Development
Regulated Qualifications
EPA for Apprenticeships
Job Cards in construction (CPCS)
One Awards

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Further information:

Letter from Gavin Williamson CBE MP to Simon Lebus

Letter from Simon Lebus to Rt Hon Gavin Williamson CBE MP

DfE and Ofqual have launched two consultations (15th January):

GCSE, AS and A Level awarding in summer 2021

Alternative arrangements for the award of VTQs and other generals in 2021

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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Work with Volunteers in a Creative and Cultural Context

Level 3
Credit Value
Guided Learning Hours

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Be able to communicate opportunities for involving volunteers in the work programme.

  • 1.1 - Evaluate current and future areas of own work that could be supported by volunteers. 
  • 1.2 - Explain opportunities and needs for volunteer support to those responsible for recruiting or managing volunteers.
  • 1.3 - Explain any code of practice or policy own organisation has for working with volunteers.

Be able to explain the work to be done to volunteer.

  • 2.1 - Brief volunteers on the work to be done to include:
    a) agreeing responsibilities
    b) working methods
    c) ensuring that volunteers understand what is expected of them. 
  • 2.2 - Agree level of supervision and support with volunteers.
  • 2.3 - Explain how the work of the volunteers fits in to any objectives and timescales.
  • 2.4 - Explain how the work of the volunteer contributes to the work of the organisation and the overall project.

Be able to support volunteers in their work.

  • 3.1 - Encourage volunteers to take ownership of their work.
  • 3.2 - Communicate with volunteers in ways that are appropriate to their needs.
  • 3.3 - Evaluate volunteers’ contributions to work objectives and tasks.
  • 3.4 - Provide feedback to volunteers on their work.
  • 3.5 - Obtain advice and guidance on working with volunteers where necessary.


Qualifications offering this unit

Reference Title Sector Level