This unit must be assessed in line with the relevant assessment principles.
Learning outcomes 2, 3 and 4 must be assessed in a real work environment.
Care settings eg. Adult, children and young people’s health settings and adult care settings.
Work setting may include one specific location or a range of locations, depending on the context of a particular work role.
Individual refers to someone requiring care or support; it will usually mean the person or people supported by the learner.
Preferences may be based on:
• beliefs
• values
• culture
Communication methods may include:
a) non-verbal communication
• eye contact
• touch
• physical gestures
• body language
• behaviour
b) verbal communication
• vocabulary
• linguistic tone
• pitch
c) technological aids
Services may include:
• translation services
• interpreting services
• speech and language services
• advocacy services
Agreed ways of working will include policies and procedures where these exist; they may be less formally documented with micro-employers.