Notice for NOCN Centres

Read more

Notice for NOCN Centres

NOCN is currently experiencing technical issues affecting some email addresses.

To help ensure your emails are received and responded to promptly, all NOCN centres contacting their External Quality Assurer (EQA) should also copy the Assurance Team into the email at assurance@nocn.org.uk.

This temporary measure applies to NOCN centres only and will help minimise any delays in communication while the issue is being resolved.

We apologise for any inconvenience and thank you for your patience.

x
Systems
Systems
Skip navigation

Recording and Logging of Customer Service Problems and Complaints

Reference
Y/651/1472
Level
Level 1
Credit Value
3
Guided Learning Hours
14
 
Aim
The aim of this unit is to provide learners with an understanding of how to deal with customer problems and complaints professionally and effectively by collecting relevant information and referring to the appropriate people or management.


Assessment guidance and/or requirements
Assessment of this unit will be through the completion of a mandatory internally set and internally assessed portfolio of evidence.

Downloads

Recording and Logging of Customer Problems and Complaints

(0.11 MB)

Qualifications offering this unit

Reference Title Sector Level
601/4417/8 NOCN Level 1 Certificate in Customer Service 15.2 Administration Level 1


Subscribe to our eNewsletter