Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Education & Training

NOCN has been at the forefront of adult education and training for 30 years, from early days in community education, now it offers apprenticeship frameworks and recognised qualifications designed to help people gain meaningful careers in education.

Qualifications available:

These OFQUAL recognised qualifications are designed to provide an introduction to working in the education and training sector and as a teacher. Learners will gain knowledge on the roles, responsibilities and relationships in education and training, inclusive teaching and learning approaches, facilitating learning and development with individuals or groups and the role of assessment in the teaching and learning process. The Certificate will provide Learners with the opportunity to choose to study from a wide range of optional units to support specialist knowledge.

Apprenticeship frameworks:

These apprenticeship frameworks are designed to enable children and young people to develop holistically, working to facilitate their personal, social and educational development, enabling them to develop their voice, influence and place in society and to reach their full potential. Youth Workers play an important role in this process by supporting children and young people in their personal, social and educational development, normally as part of a wider team delivering or organising formal and informal education opportunities in a variety of settings.

Apprentices in the youth work sector deliver youth and community support work in local and area projects, helping to run arts-based activities, community/environmental projects, residential activities, outdoor education and sporting activities.

Get in touch to find out more