Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Financial Services

NOCN has a range of apprenticeship frameworks and end point assessments available for delivery by colleges, training providers and employers in the financial services sector.

Financial Services Apprenticeship Frameworks 

 -> Read our new Financial Services Careers Guide

Working with the Credit Services Association, NOCN offers the following apprenticeship framework: 

The NOCN Intermediate Apprenticeship in Financial Services - Debt Collections

This apprenticeship provides an excellent vocational learning route for apprentices to develop a successful career in financial services, specifically in debt collection. They will learn about the nature of debt, roles within the industry and the importance of compliance to statutory requirements.This framework contains the components required for a successful apprenticeship, including the knowledge qualification, Employee Rights and Responsibilities, Personal Learning and Thinking Skills and Functional Skills English and maths. This is a high quality product ready to use, designed by industry experts.

Financial Services Apprenticeship Standards - End Point Assessment 

NOCN has a range of End Point Assessments available within the Legal, Finance and Accounting sector, many of which are used by leading high street banks and financial institutions.

These include:

  • Financial Services Administrator
  • Financial Services Customer Adviser
  • Senior Financial Services Customer Adviser
  • Mortgage Adviser
  • Credit Controller/Collector
  • Financial Adviser
  • Advanced Credit Controller/Debt Collection Specialist
  • Relationship Manager – Banking
  • Investment Operations Administrator
  • Investment Operations Technician
  • Investment Operations Specialist
  • Insurance Practitioner
  • Insurance Professional
  • Compliance/Risk Officer
  • Senior Compliance/Risk Specialist

The 12-month apprenticeship programme is designed to equip learners with an internationally-recognised professional qualification that offers a varied and interesting career path with good development opportunities.

Why choose us?

We've got 30 years of experience of 'creating opportunities' and have worked with financial services trade associations (including the Credit Services Association) and firms, including high street banks with industry-leading apprenticeship schemes. We are also now working with the leading provider of accountancy qualifications.

We're approved to deliver End Point Assessments for these apprenticeship standards and can work in partnership with financial services employers and training providers to support the whole apprentice journey, ensuring successful completion.

Get in touch to find out more.