Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Healthcare and the NHS

NOCN has a number of leading vocational skills products available for the Health and Social Care sectors, including the NHS and adult social care.

The skills products available includes funded qualifications, apprenticeships, end point assessments and study programmes for adults with learning or physical disabilities.

NOCN is a trusted partner for customers in the private and public health sectors, including the NHS. It works with HR Teams, Work Force Development Managers, Charities and Projects to both ensure that staff have the skills necessary to do the roles required and also to help patients and clients gain the skills they need to live more independent lives.

Products available in Health and Social Care

  • Accredited Qualifications for Health Care Assistants to deliver fundamental care in acute settings
  • Apprenticeships - Intermediate and Advanced
  • Pathways to Adulthood - a unique Study Programme designed to help adults with a range of LDD to live more independent lives.
  • Foundations for Learning and Life – a flexible range of Units that lead towards a larger qualification, designed for learners including patients who want to live independently, including: reading, writing and maths, parenting, looking after a home, and employability. (search 'Foundations' in the search function at the top of this page to view)

End Point Assessment

Working with large organisations, leading employers and apprentice training providers, NOCN is the leading Government approved End Point Assessment Organisation (EPAO) for apprentices in England. It provides End Point Assessment (EPA) for the following Health and Social Care apprenticeship standards:


Get in touch to find out more.