Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Management & Productivity

NOCN offers a range of professional management and productivity qualifications from Level 2 to to Level 6.

Management & Leadership Skills 

Management and leadership skills are vital for upskilling the next generation of leaders across all sectors and have a major impact on business development, improving productivity and the performance of all organisations, of all sizes, across all sectors of the UK's economy.

NOCN offers a range of professional qualifications in administration and management, from Level 2 to to Level 6 which provides a programme of practical learning, focused on the skills to manage a business, to continuosly and sustainably improve productivity, performance and competitiveness.


NOCN, we believe that addressing the UK's productivity challenge is absolutely vital, especially in the light of Brexit and general economic uncertainty, and we are the only awarding body with qualifications specifically focusing on this:

  • NOCN Level 4 Certificate in the Management of Productivity
  • NOCN Level 4 Diploma in the Management of Productivity
  • NOCN Level 5 Award in Productivity Improvement Practice
  • NOCN Level 5 Certificate in Productivity Improvement Practice
  • NOCN Level 5 Diploma in Productivity Improvement Practice
  • NOCN Level 5 Data Analysis in Support of Productivity Improvement Projects

Search the keyword 'productivity' in Qualifications to see full details.

We work with employers from micro businesses to large corporates on productivity improvement, offering a complete learner package.

Get in touch

For further information or to enquire about NOCN productivity qualifications, get in touch with our Head of Account Management Darren Howells.

Telephone: 07920 050 997