Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Regulated Qualifications: Management & Productivity

NOCN has a variety of products to support people entering management and productivity related professions.

NOCN Group and Institute of Productivity specialise in qualifications and consultation. Our qualifications:

  • help managers to gain skills to increase performance and business competitiveness
  • support and enhance work-based roles, giving learners the opportunity to improve the performance of their teams through productivity improvements from initial identification to evaluation
  • help the workforce gain digital skills
  • help the workforce gain technical knowledge
  • help to improve literacy, numeracy, and soft skills, including employability
  • provide digital productivity learners with recognised qualifications and Microsoft Certification badges
  • provide employers with productive employees with useful Office and related digital skills
  • help local economies grow their digital skilled workforce
  • improve skill levels and generate social mobility for the local workforce
  • enable SME’s to grow and increase exports
  • support capital investment priorities in the local economy
  • supports learners into new employment

Working in partnership with Microsoft Partners

NOCN Group works with Microsoft partners for its digital productivity skills offering. This means that successful learners will receive Microsoft badges as well as an NOCN qualification

Working in partnership with the Institute of Productivity

NOCN Group and the Institute of Productivity (IoP) are strategic partners working together to continuously and sustainably improve productivity, performance and competitiveness. NOCN Group and IoP provide management qualifications and consultation in this region to increase knowledge and professional competency at a global standard.

The IoP works at local, national and international levels to promote productivity via policy formulation, campaigns, initiatives, infrastructure development, education, training, and development. The IoP consults with organisations worldwide to build and deliver on strategies to generate long-term productivity growth, and with it continuous, sustainable, shared value.

Working in partnership with WorldSkills UK

NOCN Group also works with WorldSkills UK to share global skills insights with businesses, education bodies and governments through the UK Productivity Lab – a programme designed to mainstream international skills excellence to help boost productivity and economic competitiveness.