Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Security and Facility Management

NOCN has a range of security and facilities services products available, including regulated qualifications and apprenticeships, designed to enable learners to train in the essential roles required for the management and security of a facility, building,

NOCN Security Qualifications and Apprenticeships 

NOCN has a range of security qualifications available. To work legally in many security roles, people need a Security Industry Authority (SIA) licence. NOCN is contracted to the SIA to help people get an SIA Licence using one of these qualifications, designed to meet SIA's strict licensing criteria.

Security Qualifications 

Security Apprenticeships

NOCN's suite of Security apprenticeship frameworks are high quality, tried and tested, to give apprentices the experience they need for a job in a sector where they can earn as they learn.

SIA Information

Facilities Management

NOCN Facilities Services and Management products provide a route into a career within this varied industry and learners can progress from these onto further study or professional development, in an area of specialism, for example cleaning, security, hospitality or facilities services, before further progression to facilities services management.

Facilities Qualifications

Facilities Management Apprenticeship Frameworks

NOCN cleaning qualifications are designed to meet the needs of employers for rapid work based training and to provide accreditation of ‘on the job’ learning. These help to address the skills gaps identified in technical cleaning skills, information technology, employability, customer care and communication skills for cleaning operatives working in different work settings. The qualifications are suitable for those working as operatives within the Cleaning and Support Services industry in various roles including: Cleaner, Street Cleaner, Window Cleaner, Industrial Cleaner.

Functional Skills

The NOCN suite of Functional Skills resources and assessments are available to support Security and Facilities Centres as they improve levels of numeracy and literacy amongst their Learners. You can see sample assessment papers HERE.

Further information

Approved centres can speak to their Business Development contact.