Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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End Point Assessors

Here are some frequently asked questions about the role of an End Point Assessor at NOCN.

Q.What is End Point Assessment?

All apprentices must take an independent assessment at the end of their training to confirm that they have achieved occupational competence.
NOCN provides rigorous, robust and independent end-point assessment (EPA), which is essential to give employers confidence that apprentices completing an apprenticeship standard can actually perform in the occupation they have been trained in.

Q.What does the role involve?

End Point Assessment can take a wide range of forms – it can include assessment methods such as an observation in the workplace, practical and written tests and interviews.

As an End Point Assessor, you must be independent and as you will make the final grading decisions, subject to moderation by NOCN.
As an End Point Assessor, you must not be connected to the apprentice, or have been involved in the management or training of that apprentice, this is managed via our conflict of interest policy.

As an independent End Point Assessor, you will be expected to deliver a clear, impartial result based on how the apprentice demonstrates competency in their role.

The roll is appointment style, variable contract, which allows our End Point Assessors to decide how much or how little they wish to work. It’s flexible many of our assessors are EPAs alongside their full-time roles or act as an End Point Assessor for a number of EPAs.

Q.What do you gain from the role?

End Point Assessment is a great way to give back to your industry, high quality, professional judgments of competence are what underpin End Point Assessment. As an End Point Assessor, you will receive remuneration for your time and assessments you carry out, along with reasonable expenses and costs.

Being an End Point Assessor is a fulfilling role, which offers continuous professional development alongside interaction with leading employers and apprentices. NOCN works with some of the world's largest companies, employers and brands.

Q.Why do NOCN need technical experts?

Our EPA offer is diverse and varied, with NOCN operating in over 60 different apprenticeship standards, in approximate 120 different industries. This requires a technically diverse workforce, which has sufficient geographical coverage. We also need to take into account that many of our apprentices are within specialist industry and we need to ensure that we provide assessments which review the latest techniques and processes.

Q.Role overview

End Point Assessors are required to evidence knowledge, skills and behaviours of an apprentice at the end of their Apprenticeship. Many assessors will be from the Further Education sector, but a significant proportion will come from industry.