Coronavirus update for customers

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Coronavirus update for customers

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177.

Update 29th March 2021

On 24th March, Ofqual published the VTQ Contingency Regulatory Framework (VCRF) which allows NOCN to provide centres with awarding arrangements for learners who have had their training and assessment disrupted in 2021. To view more information on the arrangements in place by NOCN, please click here.

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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FAQs

Here is a list of frequently asked questions. If you can't find an answer to your question below, please contact endpointassessment@nocn.org.uk

Q.How much notice do you require in order to carry out an End Point Assessment?

NOCN need a minimum of four weeks’ notice from the point of you submitting the EPA request to the date requested. NOCN will work to ensure that we can fulfil your booking as quickly as possible, but four weeks is the minimum amount of time we need.

Q.What type of advice and support do your EPA Assessors give?

Our assessors are all friendly industry professionals, but they are undertaking the role of an examiner. They will not offer any advice or feedback during the assessments. Think driving test examiner and the role of an End Point Assessor is very similar.

Q.What training or guidance does NOCN provide to invigilators?

NOCN provide an invigilation guide which is available to download from the Useful Information and Resources page within the Help and Support section of the website.

Q.What happens if an apprentice drops out before completing the programme?

NOCN approach to End Point Assessment costing is flexible, based on the delivery model of the Training Provider and employer. NOCN charges a small registration fee at the outset to cover administration and setup, which enables on-going support and training for the Training Provider and employer. You can change the name and details of the apprentice at any point up to the submission at Gateway. You don’t lose the slot if the apprentice is no longer on the programme.

Q.Are there any mock assessments? If so, which sectors are they in?

Our EPA is subject to restrictions, some allow for mock assessments and some do not. NOCN will be happy to provide you with the mock information for each of your cohorts. Please contact us via endpointassessment@nocn.org.uk

Q.Does the training provider have to provide premises/a facility for practical assessment?

NOCN need a minimum of four weeks’ notice from the point of you submitting the EPA request to the date requested. NOCN will work to ensure that we can fulfil your booking as quickly as possible, but four weeks is the minimum amount of time we need.

Q.How long after the EPA has taken place will it take for centres to be informed of the results?

Our Standard Service Level Agreement (SLA) is five working days from the final element of the EPA. However, there may be instances where we need to keep the EPA outcome in moderation until NOCN are satisfied the outcomes meet the requirements of the assessment plan and apprenticeship standard.

Q.Where will NOCN send the certificates to?

The Education Skills Funding Agency is the issuing agency for the apprenticeship certificate, NOCN will issue a results notification to the nominated contact on the apprentice’s record. This result can then be viewed via the Rubric system.

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