NOCN Group Policies
This page lists all of the required NOCN Group policies and procedures to support our customers in the delivery of our products
NOCN Group regularly reviews its policies and therefore centres should ensure they are working in line with the versions published below.
Corporate Policies
NOCN Group's corporate policies are listed below:
NOCN Group Data Protection Policy
Complaints and Appeals
At NOCN Group, we want to ensure you have a positive experience using our services. If you are not satisfied with a service you have received, or would like us to review an assessment decision, please refer to our complaint and appeal policies below:
NOCN Appeals Policy and Procedure
NOCN Group Feedback and Complaints Policy and Procedure
Quality Assurance
NOCN Group have a variety of policies and procedures to ensure quality in the delivery of our services. For any queries related to the below policies, please contact the Regulation and Compliance Team at groupcompliance@nocn.org.uk:
NOCN Centre Approval Policy and Procedure
NOCN Group Conflicts of Interest Policy and Procedure
NOCN Direct Claims Status Policy and Procedure
NOCN End Point Assessor Code of Conduct Policy and Procedure
NOCN Examination and Invigilation Policy and Procedure
NOCN External Whistleblowing Policy and Procedure
NOCN Malpractice and Maladministration Policy and Procedure
NOCN Reasonable Adjustment and Special Consideration Policy and Procedure
NOCN Registration and Certification Policy and Procedure
NOCN Risk-Based Approach to Centre Quality Monitoring Policy and Procedure
Assessment
Policies related to the completion of NOCN assessments are listed below:
NOCN Recognition of Prior Learning Policy and Procedure
NOCN Use of Language in Assessment Policy and Procedure
Customer Agreements
Centres should refer to their own copy of their agreement with NOCN if they have specified terms, however, standard versions of our customer agreements are provided below for reference purposes.
Agreement for the Provision of Apprenticeship EPA Services
NOCN Centre Agreement and Terms and Conditions