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NOCN Group Policies

This page lists all of the required NOCN Group policies and procedures to support our customers in the delivery of our products

NOCN Group regularly reviews its policies and therefore centres should ensure they are working in line with the versions published below.

Corporate Policies

NOCN Group's corporate policies are listed below:

NOCN Group Data Protection Policy

NOCN Invoicing Policy

Complaints and Appeals

At NOCN Group, we want to ensure you have a positive experience using our services. If you are not satisfied with a service you have received, or would like us to review an assessment decision, please refer to our complaint and appeal policies below:

NOCN Appeals Policy and Procedure

NOCN Group Feedback and Complaints Policy and Procedure

Quality Assurance

NOCN Group have a variety of policies and procedures to ensure quality in the delivery of our services. For any queries related to the below policies, please contact the Regulation and Compliance Team at

NOCN Centre Approval Policy and Procedure

NOCN Group Conflicts of Interest Policy and Procedure

NOCN Direct Claims Status Policy and Procedure

NOCN End Point Assessor Code of Conduct Policy and Procedure

NOCN Examination and Invigilation Policy and Procedure

NOCN External Whistleblowing Policy and Procedure

NOCN Malpractice and Maladministration Policy and Procedure

NOCN Reasonable Adjustment and Special Consideration Policy and Procedure

NOCN Registration and Certification Policy and Procedure

NOCN Risk-Based Approach to Centre Quality Monitoring Policy and Procedure


Policies related to the completion of NOCN assessments are listed below:

NOCN Recognition of Prior Learning Policy and Procedure

NOCN Use of Language in Assessment Policy and Procedure

Customer Agreements

Centres should refer to their own copy of their agreement with NOCN if they have specified terms, however, standard versions of our customer agreements are provided below for reference purposes.

Agreement for the Provision of Apprenticeship EPA Services

NOCN Centre Agreement and Terms and Conditions