The Hub is an easy-to-use system for carrying out tasks such as taking short courses, paying invoices, viewing and downloading certificates, applying for and renewing cards and creating and managing a digital logbook.

There are also short online courses available through the Hub, with the learning taking place online. These courses are short online, bitesize courses that have been created in conjunction with industry experts. Our short courses can be purchased individually. Purchases will be made via the Hub, once you’ve purchased, you can start learning straight away.

To self-register as a learner, visit nocn.org. If you’re new to the Hub, choose sign-up, from the drop-down menu, select learner and go through the registration process. This will give you access to the Hub.

As a centre you will be able to request what you need access to on the Hub. This might be NOCN Quick Marker, NOCN E-Certificates, Customer Account Portal, Course/Test Catalogue, CPCS Blue Card Renewal, Buying Tests on behalf of learners, Health, Safety and Environment Tests, B2C Awareness Courses and Paying for invoices.

As a learner, you will be able to see the course / test catalogue (this will give you access to the short awareness courses and CPCS Health Safety and Environment Test), My Purchases, CPCS Blue Card Renewal and NOCN E-Certificates.

You chose a password when you created your registration. If you’ve forgotten it, you can reset it here. You’ll need the email address you registered your account with to do this.

Two-factor authentication (2FA) is a security process in which users provide two different authentication factors. In the case of the Hub, customers logging into the Hub will be prompted for a code which will be automatically emailed to the email address you have used to sign-up. Once you have received your 6-digit code, simply copy and paste this into the prompt and you will gain access to The Hub.

Sometimes these emails can go to your spam/junk folders, if you have checked those, and are still unable to locate the code, you can contact us on systems.support@nocn.org.uk.

Once you have logged into the Hub, you will see the NOCN E-Certificate tile, here you will be able to see the certificates for any courses you have undertaken.

You will be able to download the e-certificates by clicking the ‘check box’ – you can select multiple check boxes to download multiple certificates. Once downloaded, you can click on the PDF, click on the ‘Print’ icon.

Click on the ‘customer account portal’ web tile, you will see two tabs, invoices and credit notes. Click on invoices. Here you will two tabs, outstanding and paid. Under the outstanding tab, you will see all the outstanding invoices to paid. If the invoices are outstanding for over a month, the status will change to overdue. You can view the invoice by clicking on the link, this will open a PDF document. You can also download the invoice by selecting the check box and selecting the download icon, you can also download multiple invoices if needed.

Click on credit notes, here you will see two tabs. Unused and used. Under the unused tab, you will be able to see all the credit notes available when making payment. Click on the credit note, this will download a PDF and you can view the credit note. All the used credit notes are available under the used tab.

On the outstanding invoice tab, select the invoice/invoices you want to pay. Under the order summary, click ‘Use credit notes to make a Payment’. This will show you a list of all the available credit notes. Only credit notes with a value less than the order total in the order summary can be used. After selecting the credit note you want to use, close the credit note window and click on check out. You will now be asked to enter your card details.

Navigate to the ‘customer account portal’ web tile and select invoices. Select the invoice you wish to pay. You will see an order summary option on the right-hand side. Select checkout. Enter your credit card details and click submit. You will receive confirmation on screen and via email that your invoice has been paid.

The customer account portal is updated every 24 hours. However, if you believe an invoice is missing from the portal, please contact accounts@nocn.org.uk.

The customer account portal is updated every 24 hours. Payments made via bank transfer can take up to 5 working days to appear in the portal. Every effort is made to ensure payments are allocated correctly. If you believe there is an error on your account, please contact accounts@nocn.org.uk.