Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Rubric is a Microsoft Dynamics backed platform which houses all of our End Point Assessment data.

Over the last two years, NOCN has been working to evolve and develop it’s EPA management system, Rubric. This system has recently seen it’s a third significant development.

The NOCN Rubric portal allows training providers to access a live interface and the ability to manage the apprentice cohorts they have with NOCN.

What is Rubric?

In modern education circles, rubrics have recently come to refer to an assessment tool. The first usage of the term is from the mid-1990s. Rubrics are seen to act as metadata, added to assessment text to indicate what constitutes an outcome. Heidi Goodrich Andrade, a rubrics expert, defines a rubric as "a scoring tool that lists the criteria for a piece of work or 'what counts.' – A perfect name for an EPA System we thought.

How does Rubric work?

Rubric is a Microsoft Dynamics backed cloud platform which houses data within the UK and EU. It is a secure model which treats every access attempt as if it originates from an untrusted network. Known as zero-trust.

The Microsoft Power App, which houses all of our EPA data is a zero-trust access model, which helps mitigate the risk of unauthorized access and reduce the risk of data breaches.

The End Point Assessment management system (Rubric Mainframe) allows the apprentice/s data to be added to the system via the provide access portal and match with the ESFA database. All EPA gateway pre-requisites for the apprentice are uploaded via Rubric mitigating the need for lengthy email and evidence transfer.