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Intermediate Apprenticeship in Business Administration

Administrators need a broad range of skills to work efficiently and to help increase business productivity, all of which are covered within the Business Administration Apprenticeship framework.

  • Programme ID: 30004897
  • Sector: Business Management
  • Framework: Business Administration

An effective administrative function is essential to all businesses and organisations, whatever their product, function or sector. Intermediate apprentices will typically undertake a range of routine tasks in different work contexts. They will have some independence but are usually supervised.

Administrators need a broad range of skills to work efficiently and to help increase business productivity, these include: office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Business Administration Apprenticeship framework.

Example job roles:

Administrator/Business Support Officer - Making and receiving telephone calls, helping with the organisation of meetings and events, dealing with travel requests, handling mail, record keeping and using electronic message systems and office equipment.

Office Junior - Taking notes, arranging travel and meetings, welcoming visitors, handling mail and using electronic message systems and office equipment.

Receptionist - Welcoming visitors, handling mail, making and receiving telephone calls, using electronic message systems and office equipment.

Qualifications:

Combined Competence and Knowledge Qualification:

  • NOCN Level 2 Diploma in Business Administration (601/5020/8)
  • Credit Value: 45
  • Guided Learning Hours: 229

Functional Skills:

To complete the apprenticeship, apprentices may need to achieve functional skills if they don’t have the adequate qualifications, the qualifications that can be taken with this apprenticeship are:

  • NOCN Functional Skills qualification in English Level 1 (500/8499/9)
  • NOCN Functional Skills qualification in Mathematics Level 1 (500/8501/3)
  • NOCN Functional Skills qualification in Information and Communication Technology (ICT) at Level 1 (500/9764/7)

Employee Rights and Responsibilities (ERR):

The ERR aspect of this framework can be achieved through completing the optional (L/506/1905) Employee Rights and Responsibilities unit included within the combined qualification as an additional unit or the Instructus Skills workbook.

Personal Learning and Thinking Skills (PLTS):

This group of skills are completed as part of the competency or knowledge-based qualifications. The skills covered are:

  • Independent enquiry
  • Creative thinking
  • Reflective learning
  • Team working
  • Self-management
  • Effective participation

The Framework for the English apprenticeship can be found here.

The Framework for the Welsh apprenticeship can be found here.