Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Intermediate Apprenticeship in Facilities Services

The Apprenticeship has been designed to up-skill current workforce and attracts more young people into Facilities Management

  • Programme ID: (30004907)
  • Sector: Facilities
  • Framework: Facilities Services

Facilities Management involves providing a quality and cost effective maintenance and care service for a wide range of commercial and public buildings, such as hotels, hospitals, office and shopping complexes, arenas, educational or convention centres.

The Apprenticeship has been designed to up-skill current workforce and attracts more young people into Facilities Management. Intermediate apprentices will work as multi-skill Facilities operatives, reporting to Facilities Managers, and will undertake a variety of duties depending on customer and organisational requirements.

Example job roles:

Passenger Transport Cleaner
Window Cleaner
Street Cleansing Operative
Facilities Services Operative


Knowledge Qualification:

  • NOCN Level 2 Certificate in Facilities Service Principles (600/7959/9)
  • Credit Value: 13
  • Guided Learning Hours: 103

Competence Qualification:

  • NOCN Level 2 Certificate in Facilities Services (601/1752/7)
  • Credit Value: 20
  • Guided Learning Hours: 149

Functional Skills:

To complete the apprenticeship apprentices may need to do functional skills if they don’t have the adequate qualifications, the qualifications that can be taken with this apprenticeship are:

  • NOCN Functional Skills qualification in English Level 1 (500/8499/9)
  • NOCN Functional Skills qualification in Mathematics Level 1 (500/8501/3)

Employee Rights and Responsibilities (ERR):

For detail on ERR for this apprenticeship, visit the AFO website.

Personal Learning and Thinking Skills (PLTS):

This group of skills are completed as part of the competency or knowledge-based qualifications. The skills covered are:

  • Creative thinking
  • Independent enquiry
  • Reflective learning
  • Team working
  • Self management
  • Effective participation

The Framework for the English apprenticeship can be found here.

The Framework for the Welsh apprenticeship can be found here.