Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Intermediate Apprenticeship in Providing Security Services

This apprenticeship is designed to deliver the required practical skills and knowledge, and also to develop generic workplace skills and knowledge that are increasingly important to employers.

  • Programme ID: (30005011)
  • Sector: Security
  • Framework: Security

The Private Security Industry makes a key contribution to the UK economy and to the security and safety of the nation, its businesses and its citizens. This apprenticeship is an ideal way to lead into, or enhance a career within the security services sector. It is designed to deliver the required practical skills and knowledge, and also to develop generic workplace skills and knowledge that are increasingly important to employers.

Example job roles:

Door Supervisor - Maintaining the security of customers, staff and property at licensed venues.

CCTV Operator - Monitoring areas using CCTV systems, maintaining CCTV recording media libraries and preserving potential evidence. Maintaining the operational performance of CCTV systems.

Security Officer - Carrying out security functions including monitoring and maintaining security of property and premises, controlling entry to and access from premises, carrying out searches and controlling security incidents.


Competence Qualification:

  • NOCN Level 2 Certificate in Providing Security Services (600/0447/2)
  • Credit Value: 22
  • Guided Learning Hours: 138

Knowledge Qualification:

  • NOCN Level 2 Certificate in Principles of Providing Security Services (601/5084/1)
  • Credit Value: 15
  • Guided Learning Hours: 119

Functional Skills:

To complete the apprenticeship apprentices may need to do functional skills if they don’t have the adequate qualifications, the qualifications that can be taken with this apprenticeship are:

  • NOCN Functional Skills qualification in English Level 1 (500/8499/9) NOCN
  • Functional Skills qualification in Mathematics Level 1 (500/8501/3)

Employee Rights and Responsibilities (ERR):

The ERR workbook is provided by Skills for Security (available by contacting Customer Relations on 08450 750111 or emailing See the AFO website for further details.

Personal Learning and Thinking Skills (PLTS):

This group of skills are completed as part of the competency or knowledge-based qualifications. The skills covered are:

  • Creative thinking
  • Independent enquiry
  • Reflective learning
  • Team working
  • Self management
  • Effective participation

The Framework for the English apprenticeship can be found here.

The Framework for the Welsh apprenticeship can be found here.