Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Advanced Apprenticeship in Youth Work

The purpose is to enable young people to develop holistically, working with them to facilitate their personal, social and educational development, to enable them to develop their voice, influence and place in society and to reach their full potential

  • Programme ID: (30004918)
  • Sector: Youth Work 
  • Framework: Youth Work

The purpose of youth work is to: ‘Enable young people to develop holistically, working with them to facilitate their personal, social and educational development, to enable them to develop their voice, influence and place in society and to reach their full potential’. Youth Workers play an important role in this process by supporting young people in their personal, social and educational development, normally as part of a wider team delivering or organising formal and informal education opportunities in a variety of settings.

As an apprentice in the youth work sector, you will be delivering youth and community support work in local and area projects or helping to run arts-based activities, community/environmental projects, residential activities, outdoor education and sporting activities. You may also be involved in identifying and pursuing sources of funding for projects to improve services and/or resources for young people; drawing up business plans; writing reports and making formal presentations to funding bodies.

Example job roles:

Youth Support Worker - This role is for staff who deliver operational youth and community support work in local and area projects. Youth and Community Support Workers will receive strategic leadership and operational guidance from Professional Youth and Community Workers.


Combined Competence and Knowledge Qualification:

  • NOCN Level 3 Diploma in Youth Work Practice (601/5612/0)
  • Credit Value: 37
  • Guided Learning Hours: 170 

Functional Skills:

Apprentices may need to provide evidence of their achievement of transferable skills in English, Mathematics and ICT in order to be awarded the Apprenticeship. If the apprentice does not already have suitable qualifications, the following Functional Skills qualifications can be taken:

  • NOCN Functional Skills qualification in English at Level 2 - (500/9469/5)
  • NOCN Functional Skills qualification in Mathematics at Level 2 - (501/1158/9)
  • NOCN Functional Skills qualification in Information and Communication Technology (ICT) at Level 2 - (500/9765/9)

Employee Rights and Responsibilities (ERR):

ERR is available as an additional Unit in the combined qualification: (L/504/6160) Employee rights and responsibilities.

Personal Learning and Thinking Skills (PLTS):

This group of skills are completed as part of the competency or knowledge-based qualifications. The skills covered are:

  • Creative thinking
  • Independent enquiry
  • Reflective learning
  • Team working
  • Self management
  • Effective participation

The Framework for this apprenticeship can be found here.