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NOCN EPA Credit Controller Collector

This NOCN EPA will assess the competency of an Credit Controller Collector apprentice against the Skills, Knowledge and Behaviors specified in the Standard.

  • Reference: Credit Controller Collector
  • Level: 2

Duration: 12-18 months
Funding Band: 7 • Maximum Funding: £5000


The main responsibility of a credit controller/collector is to monitor and manage customer accounts, follow organisational policies to collect monies owed and meet work quality targets. This requires the individual to interact proactively with customers who have not paid or who have reached credit limits or terms in order to minimise bad debts while retaining positive relationships for the future. The range of activities within the role could include:

  • Processing credit applications
  • Agreeing credit terms and payment arrangements
  • Invoicing and monitoring payment
  • Allocating and reconciling cash • Proactively contact customers to collect debt
  • Resolving straight-forward disputes
  • Debt support
  • Recommending write-offs

Roles are fast-paced and target driven, requiring detailed knowledge of law, regulations and business environment. Skilled practitioners possess excellent technical and interpersonal skills. Credit management and collections are rewarding career choices for self-motivated and enthusiastic individuals who enjoy a varied role working at the centre of operations. On completion of this apprenticeship, the apprentice will be fully competent in and can continue to develop their career within the organisation in roles such as: Senior Credit Controller/Collector, Credit Risk Analyst, Team Leader and Credit Manager.

Entry requirements

Individual employers set the selection criteria for their Apprentices. Employers may choose candidates already with Level 1 English and maths. Other relevant qualifications or prior experience can be considered as an alternative.


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