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NOCN EPA Financial Services Customer Adviser

This NOCN EPA will assess the competency of an Financial Services Customer Adviser apprentice against the Skills, Knowledge and Behaviors specified in the Standard.

  • Reference: Financial Services Customer Adviser
  • Level: 2

Duration: 12 - 18 Months • Funding Band: 6 • Maximum Funding: £4000


The Financial Services Customer Adviser (FSCA) standard is designed for Banks and Building Societies with wider application across the Financial Services sector, including credit services activities. Working as an FSCA means dealing with customers on a range of transactions within a detailed regulatory and risk framework - in a branch, on the phone, over the internet or by an individual in an operations centre that supports other areas of the business. In addition, depending on which future qualifications are taken, the FSCA Standard helps the apprentice apply for professional membership of the following: the Chartered Banker Institute, the Institute of Financial Services or the Chartered Insurance Institute. This apprenticeship forms a career within the sector, giving the base for further development through a career path within the organisation, such as the Senior Financial Customer Advisor.

Entry requirements

Individual employers will set their selection criteria. Nationally apprenticeships require as a minimum maths and English understanding and functional application at Level 1, enabling apprentices to aspire to the next level. Employers will set the entry specification suitable for the correct level of the individual.


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