NOCN EPA Hospitality Team Member
This NOCN EPA will assess the competency of an Hospitality Team Member apprentice against the Skills, Knowledge and Behaviors specified in the Standard.
- Reference: Hospitality Team Member
Duration: 12 Months • Funding Band: 7 • Maximum Funding: £5000
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
Individual employers will set their own selection criteria. Nationally, Apprenticeships require as a minimum English and Maths understanding and functional application at Level 1, with evidence of an attempt at Level 2 enabling Apprentices to aspire to the next level. Employers will set the entry specification suitable for the correct level of the individual.
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