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NOCN EPA Operations Departmental Manager

This NOCN EPA will assess the competency of an Operations Departmental Manager apprentice against the Skills, Knowledge and Behaviors specified in the Standard.

  • Reference: Operations Departmental Manager
  • Level: 5

Duration: 30 Months • Funding Band: 9 • Maximum Funding: £9000


An Operations/Departmental Manager manages teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Entry requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.


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