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NOCN EPA Retail Team Leader

This NOCN EPA will assess the competency of an Retail Team Leader apprentice against the Skills, Knowledge and Behaviors specified in the Standard.

  • Reference: Retail Team Leader
  • Level: 3

Duration: 12 Months • Funding Band: 7 • Maximum Funding: £5000


Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly, retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day-to-day basis, ensuring they are fully trained and work effectively to the best of their ability.

Entry requirements

Employers will set their own entry requirements and it is expected that the individual would have worked in an operational role within the industry to start on this apprenticeship standard.


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