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NOCN EPA Retailer

This NOCN EPA will assess the competency of a Retailer apprentice against the Skills, Knowledge and Behaviors specified in the Standard

  • Reference: Retailer
  • Level: 2

Duration: 12 Months • Funding Band: 7 • Maximum Funding: £5000


A Retailer assists customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, Retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase. They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples. More specialist Retailers include: funeral services, garden centres, delicatessens and people who work in remote environments, for example in telephone retail, on-line and mail order.

Entry requirements

Individual employers will set their own selection criteria. Nationally, Apprenticeships require as a minimum English and Maths understanding and functional application at Level 1, enabling Apprentices to aspire to the next level. Employers will set the entry specification suitable for the correct level of the individual.


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