Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Apprentice End Point Assessment (EPA)

Leading EPAO (End Point Assessment Organisation) in England for reformed apprenticeships (Trailblazers) with the most Government approvals to deliver apprentice End Point Assessments (EPA) in a range of key sectors.

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NOCN is a leading independent End Point Assessment Organisation. Working with training providers and employers NOCN ensures that all apprentices have the knowledge, skills and behaviours required for the new employer-led apprenticeship standards.

COVID-19 Guidance

NOCN will work with you to ensure that the majority of End Point Assessments will see little effect of COVID-19. Where possible we will carry out assessments remotely. Please find guidance for remote assessments below:

NOCN End Point Assessment Contingency guidance

NOCN remote assessments guide

NOCN Webex App guidance for apprentices

Training Provider guidance for remote assessments

L2 Apprenticeships - Functional Skills Ammendments 

New EPA flexibilities 24042020

Withdrawal of Apprenticeship Frameworks

We would like to remind Employers and Training Providers that all remaining apprenticeship frameworks will be withdrawn to new starts on 31 July 2020. Further guidance can be found here

Why choose NOCN?

  • Approved for over 50 standards in sectors from construction, health and science, business management, financial services, education and retail
  • Dedicated assessment professionals, ready to work with providers and employers from day one
  • Fully compliant with EQAOs - With Substantial Assurance from sector Regulators
  • Robust processes and rapid turnaround of results
  • Flexible and cost effective approach to EPA fees
  • Friendly, flexible and responsive service
  • A registered charity with a focus on social mobility and commercial impact, not profit


Download our EPAO Agreement