Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Functional Skills Reform Update December 2018

Welcome to NOCN update on the reform of Functional Skills English and mathematics; which continues on from the communication posted in September 2018.

The purpose of this update is to inform you about the timeline for the withdrawal of the current suite of Functional Skills qualifications.


31 August 2019: This is the last date for registrations against the legacy suite of qualifications; encompassing all levels from Entry Level 1 to Level 2. This date has been agreed with Ofqual to ensure a suitable transition period takes places and aims to ensure that learners are not disadvantaged by the implementation of the new suite of qualifications.

30 April 2020: The last date for assessments of the legacy (current) suite of qualifications. This date allows learners eight months to complete their qualification including resits (as the final date a learner could be registered is 31st August 2019).

30 June 2020: This is the date for the final submission of assessments for moderation.

31 July 2020: The certification end date is 31st July 2020. This date allows NOCN a minimum of three months to process assessments and to address any appeals.

***The next Functional Skills update will take place in February 2019 ***

Centre Events

NOCN will be holding centre events in February 2019 to ensure that communication and verification of the changes are disseminated to our centres. Early booking is highly recommended to ensure you are fully up to speed on the Functional Skills Reform and how is will affect centres, delivery staff and learners. The booking system will be released shortly; but in order to give you advanced notification these will take place as follows:

Tuesday 12 February - Manchester
Wednesday 13 February - Sheffield
Thursday 14 February - Sunderland
Wednesday 27 February - Bristol

Please follow the links above to book your place at one of our events. We look forward to meeting you all there.

For further information regarding Online Functional Skills please contact:

Elizabeth Pawlowski (Senior Assessment Executive – Skills For Life) at or 0300 999 1177.