Coronavirus update for customers

Read more

Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

Skip navigation

Digital Productivity for Employees

Digital productivity qualifications to help learners, staff and students improve productivity.

Our end-to end Digital Productivity Skills qualifications are designed to give learners, staff and students the key digital skills they need to improve productivity in commonly used office software, such as Microsoft Word or Excel and the qualification is flexible enough to accommodate other office applications. Successful learners will receive the relevant Microsoft badge(s) as well as an NOCN qualification certificate. Once learners have completed the Digital Productivity Skills qualifications it is recommended that they go on to study the Level 3 Award in Productivity Improvement Practice. 


Full online learning solution

We have developed a unique full online solution for these qualifications as the primary route for learning, which includes lessons, resources and practices tests through the Moodle online portal.

Classroom and blended learning

Available for colleges and training providers to design courses of classroom delivery or blended learning. Guided Learning Hours (GLH) have been specified to support this route.

Nationwide test centres

The final qualifications are assessed by independent examination at test centres located nationwide.


  • Learners benefit by receiving recognised qualifications and Microsoft Certification badges
  • Employers gain productive employees with useful Office and related digital skills
  • Local economies grow their digital skilled workforce
  • Improves skill levels and can generate social mobility for the local workforce
  • Enables SME’s to grow and increase exports
  • Supports capital investment priorities in the local economy
  • Supports learners into new employment