Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Management of Productivity

NOCN Management of Productivity Qualifications

We offer a wide range of management and leadership productivity qualifications developed with the UK Institute of Productivity and UK professional membership management institute to continuously and sustainably improve productivity, performance and competitiveness.


Features & Structure

  • Vocationally based
  • Online Moodle course and certification from NOCN
  • Supported by the Institute of Productivity
  • The qualifications have a modular structure
  • Flexible learning via Moodle online portal
  • Depending on the level learners (and their employers) can choose between different pathways


  • Learners benefit by developing the knowledge and the skills necessary to manage, assess, improve and develop productivity and competitiveness
  • Level 5 and 7 learners will develop core leadership skills to drive productivity and performance
  • Employers gain strategic-thinking employees with the ability to manage and lead effective and productive teams
  • Provides learners with opportunities to enhance interdepartmental relationships in an engaging and consistent way
  • Supports capital investment priorities in the local economy

Qualification options

NOCN Level 4 Certificate and Level 4 Diploma in The Management of Productivity

The NOCN Level 4 Certificate in The Management of Productivity is a 14 credit qualification. Learners must achieve all 14 credits from the optional units.

The NOCN Level 4 Diploma in The Management of Productivity is a 38 credit qualification and has. Learners must achieve 38 credits from the optional units.

Download the qualification specification.

NOCN Level 5 Diploma in Leadership and Management of Productivity and Performance

The NOCN Level 5 Diploma in Leadership and Management of Productivity and Performance is ideal for upskilling operational managers and supports the Departmental Manager Apprenticeship Standard.

Learners must achieve 43 credits from the 7 mandatory components below for this qualification. There is also an additional unit which learners may undertake, but this is not required in order to achieve the qualification.

Download the qualification specification.