Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Restricted Qualifications

Specialised NOCN qualifications restricted or limited for use.

Some NOCN Qualifications are specialised and restricted for use and as such are either limited as to who can deliver them, or have additional measures in place before a centre can be approved to deliver. These qualifications fall into the categories listed below:

NOCN Suite of Air Traffic Control Qualifications

NATS has developed a number of accredited qualifications with NOCN for air traffic trainees both from the UK and abroad, cementing the organisation's international reputation for high quality training in such a critical area.

View case study to find out more

NOCN Suite of Security Industry Qualifications

NOCN has a range of security qualifications available. To work legally in many security roles, people need a Security Industry Authority (SIA) licence. NOCN is contracted to the SIA to help people get an SIA Licence using one of these qualifications, designed to meet SIA's strict licensing criteria.

View a full list of security qualifications here. 

NOCN Suite of Trade Union Qualifications

Our relationship with the TUC and Unionlearn is well established, for many years we have supported them to qualify representatives in a wide range of topics, such as being a Trade Union Representative, employment law, equalities, and health and safety. We have also run pilot courses for Union Representatives on the management of productivity.

To find out more, visit the TUC Education website.

Read about NOCN working with the TUC to face the skills challenges ahead


If you have any queries about these qualifications, please contact