Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Practical Operation of CCTV Equipment within the Private Security Industry

Level 2
Credit Value
Guided Learning Hours

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Understand how to use CCTV equipment.

  • 1.1. - Explain the actions to be carried out when suspected criminal activity is detected by a CCTV operator.
  • 1.2. -
    Explain how to work with the control room team to deal with multiple incidents. 

  • 1.3. - Identify body language and behaviours that could indicate unusual or suspicious activity. 

Be able to operate the CCTV system.

  • 2.1. - Carry out functional checks of the CCTV system. 
  • 2.2. - Carry out equipment fault reporting procedures. 
  • 2.3. - Use keypads and joysticks to operate cameras, monitors and associated equipment.
  • 2.4. - Give clear and accurate descriptions of people, vehicles and events.
  • 2.5. - Detect and track/follow a suspect on foot or in a vehicle. 
  • 2.6. -
    Use cameras to view a suspect entering or leaving an area.

  • 2.7. - Carry out a lost contact drill.
  • 2.8. - Use cameras to search the outside of buildings, streets and open spaces for suspicious items.
  • 2.9. - Produce images for evidential purposes.
  • 2.10. -
    Record images onto storage media in an evidentially sound manner.

  • 2.11. - Overcome problems caused by weather, lighting and poor positioning when using CCTV equipment.
  • 2.12. -
    Complete documentation ensuring audit trail is sound.


Qualifications offering this unit

Reference Title Sector Level