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Allocating Work and Checking People's Performance in the Workplace

Level 5
Credit Value
Guided Learning Hours
Grading Type
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in Allocating Work and Checking People’s Performance in the Workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Confirm the programme or operations and schedules, identify priorities and critical activities, and plan how the work will be undertaken.
  • 1.1 - Identify and evaluate the priorities and critical activities in programmes or operations and schedules, and devise a plan on how the work will be undertaken.
  • 1.2 - Explain how to identify priorities and critical activities.
  • 1.3 - Explain methods of confirming programmes or operations and schedules.
  • 1.4 - Describe how the planning of work can be undertaken.
2 Allocate work to team members, taking into account their current circumstances, and brief them on the quality standards or level expected.
  • 2.1 - Evaluate and assign work to team members and carry out briefings taking into account their:
    - skills
    - knowledge
    - experience
    - workload
  • 2.2 - Describe how to allocate work fairly to team members whilst taking into account their current circumstances.
  • 2.3 - Explain the methods and techniques on briefing team members about qualify standards or levels expected.
3 Monitor the progress and quality of the work and provide prompt and constructive feedback.
  • 3.1 - Carry out checks on the progress and quality of work being undertaken against programmes or operations and schedules.
  • 3.2 - Carry out checks on the quality of work being undertaken against quality standards.
  • 3.3 - Explain methods of checking the progress of work against programmes or operations, schedules and the work against quality standards.
  • 3.4 - Provide feedback to team members on the progress of work and standards of quality.
4 Motivate team members to complete the work they have been allocated and provide, where requested and possible, any additional support and/or resources.
  • 4.1 - Review and supply additional support and/or resources where requested by team members.
  • 4.2 - Explain the different ways of motivating team members to complete the allocated work.
  • 4.3 - Explain ways of providing additional support to team members and ways of getting feedback on additional support from team members.
5 Identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members.
  • 5.1 - Evaluate poor or unacceptable performance for given work activities.
  • 5.2 - Implement methods that can improve performance of team members.
  • 5.3 - Describe the various methods of identifying poor or unacceptable performance.
  • 5.4 - Explain ways of discussing the causes of poor performance with team members and how to get agreement on ways of improving performance.
6 Recognise successful completion of significant pieces of work or work activities by team/team members, and advise responsible people.
  • 6.1 - Demonstrate ways of recognising success and praising team members on successful completion of work.
  • 6.2 - Advise responsible people on successful completion of work.
  • 6.3 - Describe ways of recognising completion of significant pieces of work or work activities.
  • 6.4 - Explain effective methods of advising responsible people of the team/team member's successes.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level