Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Allocating Work and Checking People's Performance in the Workplace

Level 5
Credit Value
Guided Learning Hours
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in Allocating Work and Checking People’s Performance in the Workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Confirm the programme or operations and schedules, identify priorities and critical activities, and plan how the work will be undertaken.
  • 1.1 - Identify and evaluate the priorities and critical activities in programmes or operations and schedules, and devise a plan on how the work will be undertaken.
  • 1.2 - Explain how to identify priorities and critical activities.
  • 1.3 - Explain methods of confirming programmes or operations and schedules.
  • 1.4 - Describe how the planning of work can be undertaken.
2 Allocate work to team members, taking into account their current circumstances, and brief them on the quality standards or level expected.
  • 2.1 - Evaluate and assign work to team members and carry out briefings taking into account their:
    - skills
    - knowledge
    - experience
    - workload
  • 2.2 - Describe how to allocate work fairly to team members whilst taking into account their current circumstances.
  • 2.3 - Explain the methods and techniques on briefing team members about qualify standards or levels expected.
3 Monitor the progress and quality of the work and provide prompt and constructive feedback.
  • 3.1 - Carry out checks on the progress and quality of work being undertaken against programmes or operations and schedules.
  • 3.2 - Carry out checks on the quality of work being undertaken against quality standards.
  • 3.3 - Explain methods of checking the progress of work against programmes or operations, schedules and the work against quality standards.
  • 3.4 - Provide feedback to team members on the progress of work and standards of quality.
4 Motivate team members to complete the work they have been allocated and provide, where requested and possible, any additional support and/or resources.
  • 4.1 - Review and supply additional support and/or resources where requested by team members.
  • 4.2 - Explain the different ways of motivating team members to complete the allocated work.
  • 4.3 - Explain ways of providing additional support to team members and ways of getting feedback on additional support from team members.
5 Identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members.
  • 5.1 - Evaluate poor or unacceptable performance for given work activities.
  • 5.2 - Implement methods that can improve performance of team members.
  • 5.3 - Describe the various methods of identifying poor or unacceptable performance.
  • 5.4 - Explain ways of discussing the causes of poor performance with team members and how to get agreement on ways of improving performance.
6 Recognise successful completion of significant pieces of work or work activities by team/team members, and advise responsible people.
  • 6.1 - Demonstrate ways of recognising success and praising team members on successful completion of work.
  • 6.2 - Advise responsible people on successful completion of work.
  • 6.3 - Describe ways of recognising completion of significant pieces of work or work activities.
  • 6.4 - Explain effective methods of advising responsible people of the team/team member's successes.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level