Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Co-ordinating and organising work operations in the workplace

Level 3
Credit Value
Guided Learning Hours
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in co-ordinating and organising work operations in the workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Provide information as required, to all the people who will be affected by the work.

  • 1.1 - Provide information, as authorised, relating to the work to be carried out in regard to:
    –scope of work
    –start date
    –how long it will take
    –expected completion date
    –any associated hazards.
  • 1.2 - Define own levels of authorisation when providing information regarding the scope and timescales of the project.
  • 1.3 - Explain the different methods of informing the people affected by the work arrangements including all third parties and stakeholders.
  • 1.4 - List the types of people, internal and external to the project, who could be affected by work. 
  • 1.5 - Describe the consequences of providing inadequate information to those affected by the work.

Agree the planned timescales and methods of work with the workforce. 

  • 2.1 - Discuss and confirm work programmes and methods of work relevant to project requirements with the workforce. 
  • 2.2 - Explain different methods and techniques of agreeing programmes, methods of work and dynamic risk assessments with the workforce, in accordance with the method statement. 

Implement the agreed methods of communicating, reporting, recording and retrieving information.

  • 3.1 - Apply and use an organisational communication system to record and report project information.
  • 3.2 - Retrieve project information following organisational procedures.
  • 3.3 - Describe the different ways of reporting, recording and retrieving information.
  • 3.4 - Explain how to monitor the systems used for communication, reporting, recording and retrieving project information to ensure they remain effective.

Identify any breakdowns in communication and take action to restore effective communication.

  • 4.1 - Determine, record and report any breakdowns of communication in various projects.
  • 4.2 - Apply methods that restore communication and which follow the approved organisational procedures.
  • 4.3 - Describe different ways of identifying, recording and reporting breakdowns in communication.
  • 4.4 - Describe the organisational procedures that can be implemented to restore effective communications for a range of breakdown causes.

Communicate and organise the work being done with other operations as per the agreed work programme. 

  • 5.1 - Organise and coordinate the work programmes and project requirements with other occupations, within predetermined levels of authorisation. 
  • 5.2 - Define their predetermined levels of authorisations and explain the methods of communicating, organising and co-ordinating work with other work activities/operations. 

Organise and ensure there are sufficient resources, of the appropriate type, to meet the project requirements and timescales.

  • 6.1 - Identify, source and organise sufficient, suitable resources to meet project requirements.
  • 6.2 - Allocate resources in accordance with the methods of work and project requirements.
  • 6.3 - Describe ways of identifying, obtaining, organising and allocating the required resources for the project.
  • 6.4 - Explain methods of planning for resources, in relation to:
    -plant and ancillary equipment

Organise and control the work and resources so that conditions are safe and the workplace is tidy.

  • 7.1 - Implement systems to manage resources, maintain site tidiness and dispose of waste in accordance with current organisational and statutory requirements and within predetermined levels of authorisation.
  • 7.2 - Explain different ways of controlling the workplace and resources to create and maintain safe conditions and a tidy workplace in accordance with organisational requirements. 

Identify and record any unplanned circumstances and pass them on to people who may be affected

  • 8.1 - Identify any unplanned circumstances which can affect the project or people, in relation to at least five of the following
    –vehicular access
    –near neighbours
    –public access
    –workplace conditions
    –health, safety and welfare
    –statutory regulations and limitations
    -Codes of Practice.
  • 8.2 - Use appropriate methods to record and report any unplanned circumstances identified.
  • 8.3 - Supply information on any identified unplanned circumstances to those who would be affected.
  • 8.4 - Explain different ways of identifying what are unplanned circumstances. 
  • 8.5 - Describe the methods of recording and reporting any unplanned circumstances. 
  • 8.6 - Explain ways information relating to unplanned circumstances can be passed on to the people affected.

Organise the designated work area for operational purposes and communicate to the workforce. 

  • 9.1 - Manage/supervise the designated work area for operational purposes for at least five of the following:
    – safe storage
    – temporary works
    – environmental considerations
    – plant and/or equipment
    – temporary services
    –access and egress
    – continued use by occupiers
    – welfare facilities.
  • 9.2 - Inform relevant workforce of the designated work area for operational purposes.
  • 9.3 - Explain the methods and techniques used for passing on information about the designated work area to the workforce.
  • 9.4 - Explain different ways of organising/arranging the designated work area for operational purposes.

Organise the storage and use of materials and equipment so that handling and movement is efficient and wastage is minimised.

  • 10.1 - Plan and arrange the safe storage and efficient use of materials and equipment relevant to the occupational work environment in accordance with current statutory and organisational requirements.
  • 10.2 - Plan and arrange material handling and movement to enable minimum handling, movement and waste.
  • 10.3 - Explain the factors, methods and considerations needed to organise the efficient storage and use of materials and equipment.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment. Please refer to the hyperlink for clarity -
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level